Manager, Talos Incident Response - 1367282

May 25, 2022 - Krakow, Poland or WFH-Remote (Europe/ UK&I)

The Manager, Talos Incident Response is responsible for the supervision of Incident Response Consultants and Incident Commanders. This is a People Leader role and responsible for our inclusive, collaborative, people first culture and is a customer-facing role on the global Cisco Talos Incident Response (CTIR) Team responsible for our core mission of protecting and responding to threats impacting our retainer customers.

The Manager, Talos Incident Response will be part of the Talos IR leadership team and will lead day-to-day operations of a connected, diverse, global IR workforce. Demonstration of strong leadership abilities, clear and concise communication with a variety of stakeholders, ability to lead during a crisis, personal agility to adapt to changing environments, expertise with emerging threats, and calculating risk will be critical to the success of this people leadership role. The ability to handle tactical and operational issues related to the delivery of global incident response services is required and there is an expectation of being available during non-business hours as an escalation point.

Who You’ll Work With

As CTIR we protect our customers by providing a best in-class, global incident response capability and proactive services, all powered by Talos threat intelligence with our market-leading CTIR Retainer service.​​​​​​​ When you work with us, you’ll be part of a highly empowered inclusive, global, collaborative team focused on both helping our retainer customers be prepared to defend against adversaries, as well as responding to active incidents within their network.

Who You Are

Both your clients and your teammates consider you a charismatic, articulate individual, a born diplomat, and a servant leader. You check your ego at the door and learn from others constantly, while also helping to educate those who aren’t as versed as you are in topics. As a result, you have a track record of working tirelessly to help your clients, colleagues, and have even come up with some novel techniques in your time. You are a natural servant leader and mentoring others is second nature to you.

Required Skills:

  • People First, Team First Mantra
  • English language required. Additional language proficiency desired.
  • 100% remote and geographically in Europe, Middle East, or Africa (EMEA). Direct reports will be global in multiple time zones.
  • Servant leader who looks toward the needs of their employees before self. Willing to break down barriers and clear a path towards mutual success. Promote innovation, empower employees, and assure the well-being of those around them. Demonstrate characteristics such as empathy, listening, stewardship, and commitment to the personal growth of others.
  • Team management, tactical leadership, team development, talent tracking, resource management, talent coaching, and other typical people leadership functions.
  • Identification, interviewing, hiring, developing, and retaining top industry talent.
  • Serve as a liaison to different businesses and interface with fellow team members and colleagues across teams. As needed, manage relationships with business partners, management, vendors, and external parties. Perform pre-sales discussions with potential customers and support account teams.
  • Be a champion for innovation, develop processes and services that benefit CTIR customers, help to develop offerings to enhance the CTIR retainer, and develop documentation and training to enable consistent service delivery.
  • Lead teams responding to cyber incidents caused by internal and external threats to our customers, this may involve nontraditional working hours.
  • Draft communications, assessments, and reports that may be both internal and customer facing, to include senior and executive leadership.
  • Understand current attack methodologies and how best to design custom detection, containment, and remediation plans for customers, and methods of investigating and responding to such incidents.
  • Bachelors’ Degree in Computer Science, a related technical degree, or equivalent industry experience.
  • Minimum 15 years of experience in information security, or 10+ years of enterprise IT experience and 8 years of incident response experience.
  • Must be willing to be on-call and work off-shift hours, to include nights, weekends, and holidays.
  • Must be willing to travel with less than 24-hour notice, up to 20% of the time.

Desired Characteristics:

  • Detailed understanding of current adversary groups and their tactics.
  • Strong track record of understanding and interest in recognized IT Security-related standards and technologies, demonstrated through training, job experience and/or industry activities.
  • Industry certifications such as the CISSP, CISM, CISA, GCFA, GNFA, GCFE, and/or GCTI.

Why Cisco?

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people. Our People Are The Heart of Cisco.

Cisco is proud to be an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We see inclusion and diversity as essential to fueling the power of connection. Learn about inclusion and collaboration in action at Cisco. Diversity, Inclusion and Collaboration at Cisco.

We strive to keep our teams happy and healthy. Cisco provides competitive pay, excellent medical, dental and vision coverage, 401(k) match, paid time off plus holidays, support for parents and paid time to volunteer. View the benefits overview. Benefits and Perks - Cisco.

Join us! #WeAreCisco

Cisco Covid-19 Vaccination Policy

The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


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