Research Escalation Engineer - 1385896

December 01, 2022 - Remote

Crafting leading threat intelligence is the focus of the Cisco Talos Security Intelligence and Research Group (Talos). Talos is comprised of leading threat researchers supported by sophisticated systems. Talos researchers build threat intelligence for Cisco products to protect customers from both known and emerging threats. The team’s expertise spans software development, reverse engineering, vulnerability triage, malware investigation, and intelligence gathering. Talos provides the content and logic for Cisco Secure Firewall, Cisco Secure Email, Cisco e-mail reputation system, Web reputation system (WBRS), ClamAV and SpamCop.

Role and Responsibilities

The Research Escalation Engineer works as part of the Talos Escalations group within Talos and is responsible for handling escalations for our intrusion prevention, anti-virus, email and web security suites. Some of our many solutions include Cisco Secure Firewall, Cisco Secure Email, Outbreak Filters, and Cisco e-mail reputation system / Web reputation system (WBRS).

Talos Research Escalation Engineers triage internal and external Escalation related to security efficacy, coverage, scoring, listing, and reputation determinations made by our security systems. Provide third-tier response to intrusion prevention, anti-virus, email and web security issues sophisticated from customer support and other customer-facing teams. Answer emails in ticketing queues and respond to alerts generated by supervising systems. Contribute to the establishment of procedures and standard methodologies for internal and external use. Work closely with tier four content and engineering teams.

Minimum Qualifications:

  • Typically, Bachelors + 5 years related experience or Masters + 3 years related experience or PhD + 0 years related experience.
  • Strong foundation knowledge of networking, transport, and application layer protocols, such as IP, TCP, UDP, and HTTP.
  • Superb communication and teamwork skills, with proven judgment about handling proprietary information.
  • Extremely strong analytical and problem-solving skills.
  • Must be customer-focused, with a proven sense of quality and thoroughness.
  • Strong written and verbal communication skills.
  • Good technical capability with the ability and passion to learn.

Desired Skills:

  • Knowledge of intrusion and anti-virus detection techniques.
  • Knowledge of spam, virus and phishing techniques.
  • UNIX Experience and familiarity with tools such as dig, traceroute, whois, etc.
  • Strong email knowledge (administration, blocklists, RFCs, reading email headers and understanding SMTP).
  • Solid base knowledge of application layer protocols such as SMTP, POP, IMAP, SIP, and SSL Perl, shell scripting, regular expression and SQL experience.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people. Our People Are The Heart of Cisco.

Cisco is proud to be an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We see inclusion and diversity as essential to fueling the power of connection. Learn about inclusion and collaboration in action at Cisco. Diversity, Inclusion and Collaboration at Cisco.

Benefits and Perks

We strive to keep our teams happy and healthy. Many roles have the option to be Remote or Hybrid. Cisco provides competitive pay, excellent medical, dental and vision coverage, 401(k) match, 20 days of paid time off plus holidays, support for parents and paid time to volunteer. View the benefits overview. Benefits and Perks - Cisco.

Join us! #WeAreCisco

Cisco Covid-19 Vaccination Requirements

The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


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